Vacant roles
Service Delivery Manager
APPLY HERE1. QUALIFICATIONS
🔸Previous experience within the IoT domain or related field.
🔸A strong passion for driving innovation and fostering service excellence.
🔸Demonstrated ability to manage relationships and expectations in a highly client-facing role.
2. EXPERIENCE
🔸Minimum of five years’ experience in service delivery, ideally within the IoT or telecoms industry, with exposure to complex technical systems.
🔸Proven leadership and team management skills, with the ability to motivate and lead a service delivery team effectively.
🔸Strong customer service skills and the ability to maintain a customer-first mindset in all interactions.
🔸Experienced in managing third-party service providers and ensuring external services meet required standards.
3. SKILLS
🔸Practical experience with service improvement and process optimisation.
🔸Full proficiency in spoken and written English.
🔸High degree of flexibility, with the ability to react quickly to shifting priorities and challenges.
🔸Self-disciplined, self-motivated, and goal-oriented, with strong problem-solving abilities.
🔸Strong verbal and written communication skills, providing clear direction and keen attention to detail.
🔸Exceptional organisational skills, with the ability to prioritise workloads effectively in a fast-paced environment.
🔸Proficient in IT skills, including advanced Microsoft Excel, and the ability to quickly learn company-specific tools or software.
Join iONLINE
Ready to join the team and make an impact?
At iONLINE, every employee has the ability to shape and build onto what we are doing as an organisation. Our solutions help save lives, keep people safe, and enable learning. We love creating solutions that advance humanity and bring the world together for a more connected future. We love that we get to help organisations around the world stay connected, so that they can focus on what matters most, while we focus on making their vision and mission possible.
At iONLINE, everything we do impacts the world around us.
Are you ready to join our world-class team?
At iONLINE work shapes our
culture,
and our culture inspires our work:
As an iONLINE employee, you will work with a global team located across five continents in a remote-first environment. This means you will not be required to go into an office each day and can work remotely (unless your job specifically requires you to be office-based).
This doesn't mean you’ll never meet your colleagues in person, however, because every year we bring the entire team together for an event called ‘Proximity’. Proximity is a unique opportunity for the diverse and brilliant minds that power iONLINE to come together, to build connections with each other, to learn, contribute, brainstorm, work, and have fun!
The team
Every member of our team cares deeply about quality, equality and integrity.
